Refund Policy

1. Digital product refund approach

Founder Safety Kit is sold as a one-time digital product. At launch, the product is delivered as a ZIP package containing PDF guides and spreadsheet records.

Customers may request a refund within 14 days of completing a purchase. Refund requests are reviewed according to this Refund Policy, applicable consumer rights, Paddle requirements, delivery records, download/access records, and the circumstances of the purchase.

Because digital files can be copied, stored, backed up, printed, and used immediately after access, refund eligibility may be limited once the product files are accessed or downloaded, except where required by law or Paddle policy.

Nothing in this Refund Policy limits any non-waivable consumer rights that may apply under applicable law or Paddle’s buyer terms.

2. Fourteen-day refund request window

You may request a refund within 14 days of completing your Founder Safety Kit purchase. To request a refund, contact support with the email address used at checkout, your Paddle receipt or order reference, the license tier purchased, and a short explanation of the request.

If you request a refund within the 14-day period and have not accessed, downloaded, used, or otherwise benefited from the product files, the request will generally be eligible for review under the 14-day refund window.

If you accessed, downloaded, used, copied, stored, printed, or otherwise benefited from the product before the end of the 14-day period after agreeing to receive access before the end of that period, refund eligibility may be limited except where required by law or Paddle policy.

3. Accidental purchases before download

If you purchased Founder Safety Kit by mistake and have not accessed or downloaded the product files, contact support within 14 days of purchase to request a refund.

Refund eligibility may be checked against Paddle transaction records and Founder Safety Kit download/access records before any refund is approved.

A refund request is not automatically approved simply because a request is submitted. Founder Safety Kit may review the purchase, license tier, access records, download records, fraud indicators, and any relevant support history.

4. After files are accessed or downloaded

Once Founder Safety Kit files are accessed or downloaded, refunds may be limited except where required by law or Paddle policy.

Accessing or downloading the product means the digital materials may have been copied, backed up, printed, shared internally, or otherwise used. For that reason, post-access refunds are reviewed carefully and may be refused where permitted by law and applicable Paddle policy.

If a refund is issued after access or download, continued use of Founder Safety Kit materials is not permitted. The customer must stop using the product and may not continue copying, sharing, modifying, publishing, distributing, reselling, uploading, or using the materials.

5. Paddle refund process

Purchases are processed through Paddle, our Merchant of Record. Paddle may handle checkout, payment processing, applicable taxes, invoices, receipts, fraud checks, chargebacks, and certain refund processes.

Refund requests, chargebacks, fraud checks, and payment disputes may be subject to Paddle’s processes, policies, buyer terms, refund rules, and legal obligations.

Refunds approved through Paddle are normally returned using the payment method associated with the original transaction, subject to Paddle’s processes and the payment provider’s timing.

Founder Safety Kit does not directly collect or store full payment card details.

6. Download limits are not refund rights

Download limits are used for delivery control and abuse prevention. They do not expand the license scope and do not create an automatic refund right.

If your download link expires or you reach the download limit, contact support with your Paddle receipt. Founder Safety Kit may issue a replacement link after verifying the purchase, license type, and download/access records.

7. Replacement links

Replacement download links may be issued at Founder Safety Kit’s discretion after purchase verification and review of download/access records.

Replacement links may be limited or refused if misuse, abuse, excessive requests, suspicious activity, fraud, chargeback abuse, or license violations are suspected.

A replacement link is not a refund. It is a limited access-support option for customers with a verified purchase.

8. When refunds may be refused

Founder Safety Kit may refuse a refund request where permitted by law and applicable Paddle policy, including when:

• The product files have already been accessed or downloaded.
• Download/access records indicate the product was delivered.
• The request is made after the 14-day refund request window.
• The request appears abusive, fraudulent, or made in bad faith.
• The request follows a license violation or unauthorized sharing.
• The customer has engaged in chargeback abuse or payment misuse.
• The customer requests a refund because the kit was not personalized professional advice.
• The customer expected legal, tax, financial, insurance, cybersecurity, compliance, or incident-response advice that the product does not provide.

This section does not limit any non-waivable consumer rights that may apply under applicable law or Paddle’s buyer terms.

9. Product expectations

Founder Safety Kit provides general documentation materials and practical workflow support. It is not legal, tax, financial, insurance, cybersecurity, compliance, or incident-response advice.

Founder Safety Kit is intended to support internal organization, documentation habits, workflow clarity, and operational recordkeeping. We do not guarantee efficiency gains, cost savings, time savings, risk reduction, compliance readiness, improved security, improved operations, or improved business performance.

Product descriptions, examples, screenshots, previews, testimonials, or educational content are provided for general context only and are not guarantees of specific results.

10. How to request a refund

To request a refund review, contact:[email protected].

Include only information directly related to your purchase, such as:

• The email address used at checkout.
• Your Paddle receipt or order reference.
• The license tier purchased.
• A short explanation of the refund request.

Do not send passwords, API keys, MFA recovery codes, private keys, seed phrases, payment card data, customer records, sensitive incident evidence, confidential vendor contracts, completed worksheets, or private business records.

11. Policy updates

Founder Safety Kit may update this Refund Policy as the product, payment system, delivery process, legal requirements, Paddle processes, or business structure changes.

If refund or access policies are reviewed or changed, Founder Safety Kit will update the relevant policy pages.